Refund & Returns Policy

We want you to love your Whyte Wears piece. This policy explains when and how you can return an item, in line with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

Faulty or incorrect items

If your item arrives damaged, defective or not as described, contact us within 7 days of delivery at WhyteWears121@gmail.com with your order number and a photo. We'll arrange a repair, replacement or full refund at no cost to you.

Change of mind

If you simply change your mind, you may return an unworn, unwashed item in its original condition with tags attached within 14 days of delivery for a refund or exchange. Return shipping for change-of-mind returns is the customer's responsibility.

Made-to-order items

Because our pieces are handmade to order, please choose carefully and check our size guidance before ordering. Custom or bespoke pieces made to your specific measurements can only be returned if they are faulty. This does not affect your rights in respect of defective goods under the CPA.

How to return

• Email WhyteWears121@gmail.com with your order number and reason for return.
• We'll reply with the return address and next steps.
• Send the item back in its original condition and packaging where possible.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are processed to your original payment method (via PayFast) within 7–10 business days. Bank processing times may vary.

Exchanges

Need a different size? Let us know when you contact us and, subject to availability (and production time for made-to-order pieces), we'll arrange an exchange.

Contact

For any returns or refund questions, email WhyteWears121@gmail.com.